How can we help?
Our team responds to all inquiries within one business day. Reach out through the channel that best fits your needs.
Technical support
support@hijackshield.aiInstallation issues, agent configuration, detection questions, false positive reports, and troubleshooting.
Billing
billing@hijackshield.aiSubscription management, invoices, refund requests, plan changes, and payment questions.
Sales
sales@hijackshield.aiPricing inquiries, enterprise plans, volume licensing, pilot programs, and partnership opportunities.
Security
security@hijackshield.aiResponsible disclosure, security concerns, vulnerability reports, and security-related inquiries.
Response time: We respond to all inquiries within one business day. Enterprise customers with active subscriptions receive priority support.
Frequently asked questions
What browsers does HijackShield support?
What operating systems are supported?
Does HijackShield require an internet connection to work?
Does HijackShield send my browsing data to the cloud?
What Microsoft 365 license do I need for automated remediation?
How long does automated remediation take?
What phishing techniques does HijackShield detect?
Do I need to use Microsoft Sentinel?
How does the free trial work?
What is your refund policy?
Setup guides and documentation
Detailed installation guides, SIEM integration documentation, Sentinel analytics rules setup, and remediation playbook configuration guides are coming soon.
In the meantime, contact support@hijackshield.ai and we will walk you through setup personally.
Have feedback or a feature request?
We are building HijackShield based on real-world security needs. Your input helps us prioritize what matters most.
Send feedback